Under workload but not alone
The power of organizational support in employee performance
DOI:
https://doi.org/10.60036/344zb002Keywords:
Work Load, Perceived Organizational Support, Employee PerformanceAbstract
This paper investigates the effect of workload on employee performance and the moderating role of perceived organizational support (POS) in a high-pressure public sector setting, specifically within a regional police department in Indonesia. A quantitative approach was adopted using a census survey of 106 police personnel, employing validated questionnaires to measure workload, POS, and performance. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.1. Results show that workload had a negative but statistically insignificant effect on employee performance, and POS did not significantly moderate this relationship. However, POS had a strong positive direct effect on performance, indicating its value as an independent factor in enhancing outcomes. These findings highlight the importance of genuine organizational support in maintaining performance, especially in the public sector. This study adds to the literature by demonstrating the limited moderating effect of POS under high-pressure conditions, while emphasizing the strategic role of direct support mechanisms to sustain employee performance in public institutions.
References
Ayusari, W. N., Afriani, S., & Rahman, A. (2023). The Influence of Work Stress and Workload on Employee Performance at Bank Bri Begkulu Selatan. Ekombis Review: Jurnal Ilmiah Ekonomi Dan Bisnis, 11(2). https://doi.org/10.37676/ekombis.v11i2.4030
Bartlomiejczuk, G., & Jin, S. (2015). What are the Relationships Between Job and Organizational Tenure, and Job Performance? ILR Collection at DigitalCommons.
Bhanumathi, P., Keerthi Chandrika, P., & Sathish Babu, B. (2024). Employee Well-Being and Mental Health (pp. 169–192). https://doi.org/10.4018/979-8-3693-1938-3.ch010
Denend, L., McCutcheon, S., Regan, M., Sainz, M., Yock, P., & Azagury, D. (2020). Analysis of Gender Perceptions in Health Technology: A Call to Action. Annals of Biomedical Engineering, 48(5), 1573–1586. https://doi.org/10.1007/s10439-020-02478-0
Didik Arif Raihan, Claudia, M., & R.R. Yulianti Prihatiningrum. (2023). Do Workload, Self-Efficacy, and Self-Esteem Affect Banking Employee Performance? Open Access Indonesia Journal of Social Sciences, 7(1), 1315–1322. https://doi.org/10.37275/oaijss.v7i1.206
Etikan, I. (2017). Sampling and Sampling Methods. Biometrics & Biostatistics International Journal, 5(6). https://doi.org/10.15406/bbij.2017.05.00149
Ferdinand, A. (2019). Metode Penelitian Manajemen: Pedoman Penelitian untuk Penulisan Skripsi, Tesis, dan Disertasi Ilmu Manajemen. Universitas Diponegoro.
Ghozali, I., & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris (Vol. 4). Badan Penerbit UNDIP.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage Publication, Inc.
Haryono, S. (2016). Metode SEM untuk Penelitian Manajemen dengan AMOS, LISREL, PLS. PT. Intermedia Personalia Utama.
Kabdiyono, E. L., Perkasa, D. H., Ekhsan, M., Abdullah, M. A. F., & Febrian, W. D. (2024). Kepemimpinan, Beban Kerja dan Burnout terhadap Kinerja Karyawan Perusahaan Garment di Kabupaten Tangerang. Journal of Management and Bussines (JOMB), 6(2), 496–509. https://doi.org/10.31539/jomb.v6i2.7206
Kessler, E. H. (2013). Encyclopedia of management theory. Sage Publications.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Maida, S., & Lukiyana, L. (2024). Effect of Perceived Organizational Support and Workload on Employee Performance with Moderation of Person Organization Fit. Ekonomis: Journal of Economics and Business, 8(1), 619. https://doi.org/10.33087/ekonomis.v8i1.1248
Mikic, M., Milovanovic, B. M., & Jelen, J. (2016). Examining The Role Of External Business Factors In Internationalization Of Manufacturing Smes-Case Of Croatia. Journal of Advance Management and Accounting Research, 3(2). www.cardpub.org/jamar:jamar@cardpub.org:
Olaimat, D. (2017). The Moderating Effect of Organizational Support on the Relationship between Job Stress and Employee Performance in Jordan. European Journal of Business, Economics, and Management Studies, 9(14), 1905–2222.
Pimenta, S. (2024). How socially responsible human resource management fosters work engagement: the role of perceived organizational support and affective organizational commitment. Social Responsibility Journal, 20(2), 326–343. https://doi.org/10.1108/SRJ-10-2022-0442
Prysmakova, P., & Lallatin, N. (2023). Perceived organizational support in public and nonprofit organizations: Systematic review and directions for future research. International Review of Administrative Sciences, 89(2), 467–483. https://doi.org/10.1177/00208523211033822
Raditya, C. G., & Supartha, W. G. (2023). Job stress mediate: Workload on employee performance. World Journal of Advanced Research and Reviews, 19(3), 177–188. https://doi.org/10.30574/wjarr.2023.19.3.1774
Sekaran, U. (2014). Metodologi Penelitian untuk Bisnis (Research Methods for Business). Buku.
Sholiha, E. U. N., & Salamah, M. (2016). Structural equation modeling-partial least square untuk pemodelan derajat kesehatan kabupaten/kota di Jawa Timur (studi kasus data indeks pembangunan kesehatan masyarakat Jawa Timur 2013). Jurnal Sains Dan Seni ITS, 4(2).
Suparman, S., & Irawati, T. (2024). The Effect of Flexible Work System, Workload, Work Ability, Job Satisfaction, Employee Engagement and Work Stress On Employee Performance (Case Study at PT Mecoindo). Jurnal Indonesia Sosial Teknologi, 5(3), 1243–1259. https://doi.org/10.59141/jist.v5i3.974
Vermeeren, B. (2017). Influencing public sector performance: studying the impact of ability-, motivation- and opportunity-enhancing human resources practices on various performance outcomes in the public sector. International Review of Administrative Sciences, 83(4), 717–737. https://doi.org/10.1177/0020852315591642
Wulandari, A., Siregar, L. D., & WK, W. F. (2024). The Effect of Workload and Motivation on Employee Performance at PT. Pos Indonesia Lahat Branch. KnE Social Sciences. https://doi.org/10.18502/kss.v9i14.16125
Zhang, N., Xu, D., Li, J., & Xu, Z. (2022). Effects of role overload, work engagement and perceived organisational support on nurses’ job performance during the COVID-19 pandemic. Journal of Nursing Management, 30(4), 901–912. https://doi.org/10.1111/jonm.13598
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Sudibyo Wardoyo, Fauji Sausi, Roni Kambara (Author)

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.